Ingham Property Group (we, us or our) takes care when handling your personal information. We do so in line with the 13 Australian Privacy Principles (APPs), which can be found on the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

This policy explains how we collect, store and use personal information through www.heartofcasula.com.au, and why.

What is personal information?

Personal information is information that identifies you, or from which your identity can reasonably be identified. It may include your name, address and other contact details, or any other information you provide when using www.heartofcasula.com.au. In this policy, personal information has the same meaning as in section 6 of the Privacy Act 1988 (Privacy Act).

 How is my personal information collected?

We mainly collect personal information directly from you, or from your authorised representative. This happens when you submit your details through the website, for example by sending feedback, making an enquiry or registering for updates. 

We may sometimes collect personal information from a third party or a publicly available source, but only if:

• you have consented, or would reasonably expect us to collect it in this way, or

• it is necessary for a specific purpose, such as investigating a privacy complaint. 

Your personal information may be collected through the following website feature

• Contact, feedback and registration forms

• Cookies and analytics

• The mailing list

• Maps, video and other embedded content 

We collect personal information only when it is needed for purposes directly related to our functions or activities.

How do you use my personal information?

We only use personal information for the purpose for which it was collected: to respond to you, to keep you updated if you have asked us to, and to report on community feedback about the proposal. Feedback is reported to the NSW Government without names or contact details.

We do not give personal information to any government agency, private sector organisation or anyone else unless: 

• you have consented

• you would reasonably expect, or have been told, that information of this kind is usually passed to them

• it is required or authorised by law

• it will prevent or lessen a serious and imminent threat to someone's life or health, or

• it is reasonably necessary to enforce the criminal law or a law imposing a financial penalty, or to protect public revenue.

 Is my personal information stored securely?

We take steps to protect the personal information we hold from loss, unauthorised access, use, change or disclosure, and other misuse. When we no longer need it, we destroy or delete it securely.

Can I access or change my personal information?

Yes. You can ask to see the personal information we hold about you and ask us to correct it. Contact us using the details below.

Our obligations

Ingham Property Group is bound by the Australian Privacy Principles in the Privacy Act and follow the OAIC guidelines.

How to contact us

Email connect@heartofcasula.com.au, call 1800 517 414 or use the contact form on www.heartofcasula.com.au.